Privacy Policy
Last updated: January 1, 2025
AutoRef ('we', 'our', or 'us') is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Personal Information
We may collect personal information that you voluntarily provide when:
- Registering for an account
- Subscribing to our services
- Contacting us for support
- Subscribing to our newsletter
Usage Information
We automatically collect certain information when you visit our website:
- IP address and location data
- Browser type and version
- Pages visited and time spent
- Search queries and results
- Device information and operating system
Search Data
When you use our vehicle lookup services, we collect:
- VIN numbers searched
- License plate numbers searched
- Type approval numbers searched
- Search timestamps and frequency
We use the information we collect for the following purposes:
- To provide and maintain our services
- To process transactions and manage subscriptions
- To improve and personalize user experience
- To communicate with you about our services
- To provide customer support
- To detect, prevent, and address security issues
- To comply with legal obligations
- To conduct analytics and research to improve our services
We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who assist us in operating our website and providing services, including:
- Payment processing (Stripe)
- Web analytics (Google Analytics)
- Cloud hosting and infrastructure
- Email delivery services
Legal Requirements
We may disclose information if required by law or in good faith belief that disclosure is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security issues
- Protect user safety
We implement appropriate technical and organizational security measures to protect your personal information:
- Data encryption in transit and at rest
- Restricted access controls
- Regular security monitoring and updates
- Secure data centers and infrastructure
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account information: Until account deletion
- Search history: 2 years from last activity
- Billing information: 7 years for accounting purposes
- Support communications: 3 years
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal information
- Data Portability: Request a copy of your data in a structured format
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing
To exercise these rights, please contact us using the information provided below.
We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.
Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services, and we encourage you to review their privacy policies.
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@autoref.eu
Website: https://autoref.eu
Data Protection Officer: info@autoref.eu